Privacy Policy

Cifra Inc. (hereinafter referred to as "our company") has established the following privacy policy (hereinafter referred to as "this policy") regarding the personal information of customers, producers, and other business partners (hereinafter collectively referred to as "customers, etc."). This policy explains what personal information our company collects, how it is used and shared, and how customers, etc. can manage their own personal information.

[1. Business information]
Company name: cifra Inc.
Address: Asahi Building 4F, 1-12-8 Tomioka, Koto-ku, Tokyo
Representative: Representative Director Toshiya Takekuma
[2. Acquisition and Use of Personal Information]
When acquiring personal information, we will publicly announce or notify the purpose of use (including the announcement pursuant to this Policy), and when acquiring personal information directly from customers, etc. that is written in a contract or other document (including electromagnetic records), we will clearly state the purpose of use in advance and acquire the information by lawful and fair means.
We will use personal information appropriately within the scope necessary to achieve the purpose of use.
[3. Purpose of use of personal information]
We use personal information for the following purposes:
(1) Personal information about customers
  • Customer identity verification and personal authentication
  • Providing the services we provide
  • To send products, invoices, and prizes to winners of campaigns in which customers have participated, and to settle payments
  • Responding to, confirming, and recording customer inquiries, consultations, complaints, repairs, and support
  • Developing, improving and enhancing products and services
  • Improving and enhancing your experience on our digital services (websites, mobile apps, etc.)
  • Advertisements and information provision regarding changes to products, services, campaigns, terms and conditions, etc., via invitations, e-mails, etc.
  • Responses to acts by customers that violate the terms and conditions established by our company or a third party
  • Creation of statistical data that excludes correspondence with specific individuals
  • Other purposes incidental to and related to the above purposes of use
(2) Personal information about producers and other business partners
  • Promotions for consumers, producers, and other business partners (labeling on packaging materials, introducing producers on websites, labeling in advertising and promotional media, etc.)
  • To contact producers and other business partners as necessary for business purposes
  • Developing, improving and enhancing products and services
  • Providing souvenirs and other items containing personal information to producers and other business partners
  • Other purposes incidental to and related to the above purposes of use
[4. Measures to safely manage personal data]
We strive to keep personal data accurate and up-to-date, and take physical and technical security measures to prevent leakage, loss, damage, or unauthorized access to personal data, as well as other necessary and appropriate measures for the safe management of personal data, such as employee education and the establishment of regulations regarding information management.We also provide necessary and appropriate supervision over employees and contractors who handle personal data to ensure the safe management of personal data.For more information, please contact us at [7. Contact for inquiries and complaints regarding the handling of personal information].
[5. Provision of personal data to third parties]
Unless otherwise specified by law or guidelines, we will not provide personal data to third parties without consent.
[6. Disclosure and correction of retained personal data]
When requested by an individual or their agent to notify the purpose of use of personal data, disclose, correct, etc., or suspend use, etc. (hereinafter referred to as "disclosure, etc.") and disclose records of provision to third parties (hereinafter collectively referred to as "requests for disclosure, etc. of personal data, etc."), we will respond in accordance with the law. However, we may request the submission of documents verifying the individual's identity or that of their agent, and may not be able to comply with the request within the scope of the law.

If you wish to request the disclosure of personal data, etc., please send your request by mail to the following office or submit it via the inquiry form. Please note that a fee may be charged for requests for the disclosure of personal data, etc.

(Address to send documents)
Asahi Building 4th Floor, 1-12-8 Tomioka, Koto-ku, Tokyo 135-0047
cifra inc. Personal Information Inquiry Desk

[7. Contact for inquiries or complaints regarding the handling of personal information]
If you have any questions, concerns, complaints, or other inquiries regarding our handling of personal information, please contact us at the address listed above in [6. Disclosure and Correction of Retained Personal Data] (for sending documents) or via our inquiry form.
8. About SSL (Secure Socket Layer)
Our website is SSL-enabled, encrypting communication between the web browser and the web server. Personal information entered by customers, such as name, address, and telephone number, is automatically encrypted.
[9. Google Analytics and Cookies]
When you access our website, we collect cookies to understand your browsing history, etc. This information does not include any information that can identify a specific individual.
In addition, our website uses Google's access analysis tool "Google Analytics," and in order to collect access information using cookies, we send your browsing history and other information to Google.
If you wish to stop the collection or processing of access information by Google Analytics, please do so via the link below.

https://tools.google.com/dlpage/gaoptout?hl=ja

For more information about Google Analytics, please see the Google Analytics Terms of Service page and the Google Policies and Terms page.

How Google uses information from sites or apps that use our services:
https://www.google.com/intl/ja/policies/privacy/partners/

Google Analytics Terms of Use:
https://www.google.com/analytics/terms/jp.html

Google's Privacy Policy:
https://www.google.com/intl/ja/policies/privacy/

10. About Shopify and Cookies
Our flower sales service, "Hana BOX," uses the online shopping platform Shopify. Shopify acquires cookies to collect data, and keeps track of browsing history, etc. This data is collected anonymously and does not identify individuals.
This feature allows you to refuse collection by disabling cookies, so please check your browser settings. For more information about these terms, please see the Shopify Terms of Service page and Privacy Policy page.

Shopify's Terms of Service:
https://www.shopify.com/jp/legal/terms/

Shopify's Privacy Policy:
https://www.shopify.com/jp/legal/privacy/

Shopify's Cookie Policy:
https://www.shopify.com/jp/legal/cookies

[11. About JA Town and Cookies]
Our flower sales service, "Hana BOX," uses the online shopping platform JA Town. JA Town acquires cookies to collect data and keeps track of browsing history, etc. This data is collected anonymously and does not identify individuals.
This function allows you to refuse collection by disabling cookies, etc., so please check your browser settings. For details about these terms, please see the JA Town Service Terms of Use page and Privacy Policy page.

JA Town Terms of Use:
https://www.ja-town.com/shop/contents4/guide01_07.aspx/

JA Town's Privacy Policy (including the use of cookies):
https://www.ja-town.com/shop/contents4/guide06_02.aspx/

12. About BASE and Cookies
We use the online shopping platform BASE. BASE uses cookies to collect data, such as browsing history. This data is collected anonymously and does not identify individuals.
This function allows you to refuse collection by disabling cookies, so please check your browser settings. For details about these terms, please see the BASE Service Terms of Use page and Privacy Policy page.

BASE Terms of Use:
https://thebase.in/pages/term2.html

BASE's Privacy Policy (including the use of cookies):
https://binc.jp/privacy

[13. Privacy Policy Revision Date]
Revised: September 29, 2022